Terms of Sale

Quotations

A quotation states the style, quantity, unit price, decoration, lead time, validity period and shipping term. The published tiers on this site are indicative FOB Guangzhou figures from our July 2024 costing sheet, valid 30 days, and are not an offer to sell at that price indefinitely.

Artwork approval

Production time runs from written approval of the digital mockup and the colour standard. Changes after approval may affect both cost and delivery date; we will confirm the effect before proceeding.

Colour standard

We work to a signed physical swatch, checked under D65 light with grey scale 4 as the acceptance threshold. We do not guarantee an exact Pantone match or that a separate dye lot will be visually indistinguishable. Cotton and polyester are sealed separately.

Samples

Sampling at 1–4 pieces is priced separately from bulk tiers. Whether the sample cost is credited against a production order is stated on the quotation.

Payment

Deposit, balance and accepted payment methods are set out on the quotation, not on this website. An order is scheduled for production once the agreed deposit is received.

Lead time and delivery

Lead times are quoted per order against current capacity. Where DDP is agreed, the destination, carrier, duties and paperwork are specified on the quotation. Risk and title pass as stated there.

Artwork ownership

You confirm that you have the right to use any crest, logo or design you send us. We use it only for your order and do not reproduce it in our own marketing without written permission.

Claims

Notify us of quantity, specification or visible quality issues within the period stated on the quotation, with photographs and the order reference. We will review and propose a remedy before any return is arranged.