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FAQ

Questions we would rather answer before you ask

Minimums, prices, colour, artwork, sizes and delivery. The answers below are deliberately specific, including the parts where the honest answer is 'it depends'.

Minimums and sampling

What is the minimum order?

5 pieces for custom production and 2 pieces for undecorated stock blanks. There is no account setup, no membership and no form.

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Can I order just one sample?

Sampling at 1–4 pieces is a normal first step and is priced separately from the bulk tiers, because a sample run carries the same setup as a production run. Tell us the style and colour.

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Is there a surcharge for 4XL and 5XL?

No. Your whole order is priced by the quantity tier it falls into, whatever the size mix. S–5XL is one programme.

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Prices

Why do you publish prices?

Because a procurement team cannot build a budget on 'contact us'. Our tiers are indicative FOB Guangzhou from our July 2024 costing sheet, valid 30 days, excluding freight, duties and decoration setup.

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Is 'From $6.00' the price for 20 pieces?

No. That is the 1,000+ tier anchor. A 20-piece order sits in the 5–99 tier at $9–11. Both numbers are shown on the how-it-works page and on every product page.

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Is the $1.57 stock price for a finished logo polo?

No. It is an undecorated in-stock blank at 300+ pieces. Decoration, private labels, freight and duties are separate.

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Colour and reorders

Will a reorder match the first batch exactly?

Not to the human eye under every light, and no mill can promise that. A 20-piece top-up means a new dye lot, and dyeing, finishing and washing all move colour. What we promise is a signed swatch archived for 24 months, a D65 light-box check against it, and re-dyeing anything below grey scale 4.

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Can you match our Pantone exactly?

Not exactly. Cotton and polyester take the same reference differently. We produce a Pantone-matched lab dip for each fabric, you approve it before bulk, and later runs are checked against those cards.

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Which colours vary most?

Pale shades show variation more than navy or black. We will tell you which of your colours sit in the higher-variance group before you place a large order, so the acceptance conversation happens up front.

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What if our salesperson leaves?

The standard is a physical card filed under your account and colour code, with the Pantone reference, fabric code, dye lot and date written on it. It is not a note in somebody's chat history.

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Artwork and decoration

What file should I send?

A vector file is best. If you only have a photograph of a badge, send it anyway and we will tell you whether we can redraw it or whether a woven badge is the better route.

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Can any crest be embroidered?

No. Fine gradients, small text under 5 mm and photographic detail do not stitch cleanly. We would rather recommend a woven badge or a printed application at artwork review than deliver a muddy crest.

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Can you print the collar too?

Yes, on the sublimated range. Collar, placket and body are printed as one panel, so there is no white edge and no separate rib to colour-match.

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Sizes and fit

What sizes do you cover?

Men's / unisex S–5XL, women's XS–3XL on a separately graded block, and youth 4XS–M (120–160 cm).

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Is an Asia 5XL the same as a US 5XL?

No. We can fit US or EU size labels and we send the measurement sheet for the exact style. Do not assume the letter is transferable between grading systems.

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Is there a downloadable size chart?

It is being prepared. Until it is published, ask us and we will send the measurement sheet for the specific block with your quote.

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Lead time and shipping

How long does production take?

We quote from artwork approval, not from the first message. The 10–15 day planning figure on this site still needs confirming against current capacity — ask for a firm date against your quantity and destination.

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What does DDP cover?

Delivered duty paid, but the carrier, paperwork and duties depend on the destination and volume. We quote shipping per order rather than publishing a blanket promise. Confirm the Incoterm you need before issuing a PO.

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What are the payment terms?

They are stated on the quotation, not on the website: deposit, balance and accepted methods in writing. Ask us before you place the first order.

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